Why Does Etiquette Matter?

I was at a client lunch for a team I was helping with strategy a few months ago and at that lunch, I asked if the woman across from me wanted to hear a dining etiquette tip or two, which is often what I do when dining with clients as they’re always glad to hear about ways to improve their presence in and out of [...]

We’ve Got This

And even if we don't, we're still here and still going. I'm sure you've heard the adage, "It will be all right in the end. If it's not all right, it's not the end." Instead of despairing, look for the smallest signs of hope - the trees are still growing, there are people actively working towards a better world (try Googling solar punk for a [...]

Self Care Up, Not Down

It's easy to let the things that keep you healthy go when you're stressed. "Not enough time to care for myself, gotta finish this project", you think. "I'll skip the gym, the good dinner, the good sleep." Unfortunately, that slide is what will make your life harder, not easier. When things get tough, self care is even more important. It might get a little shorter, [...]

When Things Get Rough, Get Focused

As things shift and change in our world and recession looms, it's more important than ever to pay close attention to your inner and outer worlds as a leader. When things are going smoothly, it's easy to lay back and enjoy going with the flow. When things get rocky, it's easy to get anxious and reactive. That anxiety and reactivity leads to pushing harder instead [...]

Brevity is the Soul of Wit and of Email

An interesting observation was made in a client workshop a while back about how much time the group has reclaimed since we did a deep dive into the structure and function of their email communications. Here’s the formula they’re using now that might also be useful for you:   TO: only those people who need to act CC: only those people who need to be [...]

What’s the Cost?

This week I’ve been seeing several clients with the same issue – there is something in their professional arena, whether a troubling client, a challenging direct report, or a systemic thorny problem, that is causing them significant grief, but they aren’t yet willing to let go. Some reasons for holding on include fear of what the dissolution might mean, exhaustion at banging their head against [...]

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